Cancellations and Refunds

Cancelling a booking

If you cancel before the provider confirms, nothing is charged. After confirmation, the refund depends on the service’s cancellation policy:

Flexible: full refund up to 24 hours before the start, 50% after that until the start time.

Moderate: full refund up to 48 hours before the start, 50% from 48 to 24 hours before, none after that.

Strict: full refund up to 7 days before the start, 50% from 7 days to 48 hours before, none after that.

Urgent services are refunded in full if cancelled before the provider is on the way. Once the provider is on the way or the work has started, use “Report a problem” instead.

If the provider cancels

You get a full refund, whenever the provider cancels.

How refunds are paid

Approved refunds go back to the payment method you used. Cards usually take 7 to 14 working days after NO-DIY processes the refund; some debit cards and e-wallets can take longer. Payment gateway fees may not be returned to NO-DIY, but you are always refunded the amount you paid for the booking.

You can follow every refund’s status on the booking page.

Promo codes and refunds

If a booking that used a promo code is fully refunded, the code is restored so you can use it again while it is still valid.