Reporting a problem with a job (disputes)

You can report a problem until 14 days after the job is completed. Choose what went wrong and what would fix it: a redo, a partial refund or a full refund.

The provider has 72 hours to respond. You can exchange offers, and if you cannot agree, our team reviews the evidence and decides. Either side can appeal within 48 hours.

The payment is frozen while a dispute is open.