Voice calls and requests to pay outside NO-DIY

When available, voice calls appear on an accepted, active booking and its booking chat. Both people need the app open and an internet connection. Calls last up to 30 minutes. Allow microphone access only when you choose to start or answer a call.

The voice call does not share your phone number. Contact details needed for an on-site job may still appear in the booking. NO-DIY does not record call audio.

If the work or price changes during a call, the contracted provider must send a revised quotation and the customer must approve it in the app before extra work begins. A verbal agreement does not update the approved booking price.

Keep your booking, approved price and payment in NO-DIY so there is a clear record and our team can help. Direct transfers to a provider are not verified as payment for your booking and cannot be refunded through our payment process.

Use “Report a request to pay outside NO-DIY” on the booking or its chat. Explain who asked, when, and what they requested; attach screenshots if available. Support reviews the evidence. A report does not automatically restrict either account.